The global outbreak has triggered the need for disruption to happen on
how businesses are
done in the new norm. Many see technological superiority in disruptive
times like this for
answers. While change is indeed inevitable, many forgotten that human
nature does not
change.
This is not to suggest that to win in the new norm, we should fight for
the old. Instead, we
should focus on building the new without neglecting the unspoken desires
of our customers.
While many see remote customer interaction, frequent online meeting and
screen sharing
as communication tools in the new norm, you cannot forget that the
difference-marker is
still you.
To sell successfully, you need to engage, pitch, follow up with your
customers in ways that
makes them feel assured of their purchase decision. Instead of focusing
on how technology
works, you should focus on how technology empowers you to make your
customers feel
good buying from you.
- Understanding your customers’ buying behaviour in the new norm
- What has change and what has not change in your customers’ buying process
- Humanize your digitalisation approach for sales breakthrough
- New norm outreach conversations to engage with your customers remotely
- How video tool supersize salesmanship for better conversion rate